Frequently Asked Questions

We've answered some of the frequently asked questions we receive below. If we haven't answered your question, please get in touch and let us know how we can help.

Can I request a song?

Unfortunately not, as we are a chart show we only have time during the show to countdown the top 40.  Remember, if there is a song you want to hear, you can listen to a clip of all the songs in our chart on our chart page , for most songs there will also be a link to the song’s music video.

How is the Official Big Top 40 from Global chart compiled?

The Official Big Top 40 from Global is compiled from a mix of Apple Music streaming and sales data from across the week, plus airplay data from the radio stations which the show is broadcast on.

How can I change the chart?

Our chart is based around Apple Music sales/downloads and streaming, which means every time you stream on Apple Music could change our chart. On our chart page, you can find links to download all the songs currently in the chart.

How do I listen online?

Listen to the Official Big Top 40 on Sundays from 4PM until 7PM on Global Player. Just head to Capital or Heart!

Still having problems?

If you want to contact our customer support team, please use the ‘Support’, ‘Chat’ or ‘?’ button on the screen, or you can email Customer.Support@Global.com. 

If you prefer to speak to us – the team are here to help on 0333 200 2000 or you can contact them via Instagram on @GlobalSupport. 

The team are available 9am to 5:30pm Monday to Friday. Closed on Public Holidays.