Help & FAQ's

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We've answered some of the frequently asked questions we receive below. If we haven't answered your question, please get in touch and let us know how we can help.

Can I request a song?

Unfortunately not, as we are a chart show we only have time during the show to countdown the top 40.  Remember, if there is a song you want to hear, you can listen to a clip of all the songs in our chart on our chart page , for most songs there will also be a link to the song’s music video.

How is the Big Top 40 Show chart compiled?

Our top ten is based on real-time iTunes sales, we lockdown the top ten during the show on a Sunday at 6pm.  The rest of the chart, numbers 11 to 40 are a mix of iTunes sales data from across the week and airplay data from the stations which the show is broadcast on.

How can I change the chart?

Our chart is based around iTunes sales/downloads, which means every time you download a song from iTunes could change our chart.  On our chart page, you can find links to download all the songs currently in the chart.

How come I can't register/sign in?

If you are trying to login with a username or password from another radio station's website, then please note that the Big Top 40 Show website is a separate website and you will need to register here too.

How can I listen to audio clips or watch video online?  

If you are having trouble viewing our live video streams or hearing the audio feed, there is likely to be a simple solution to the problem. The most common problem is that your computer does not have the correct software installed. All the software required is completely free, there's a list of links below.

What software do I need to listen online?  

Operating System: Windows 95 or higher. 

Browser: Internet Explorer version 4, 5, 6 or 7. (Note: versions 3 and below are not compatible). Firefox 2 and 3 are also compatible. 

Browser Plug-in: Windows Media Player 6.4 or higher. (Note: version 7 is not compatible with Windows '95) 

Download Microsoft Internet Explorer. 

Download Windows Media Player. 

Download Firefox.

What hardware do I need to listen online?  

A computer that meets the minimum requirements to playback stations. This minimum specification refers to the 'power' of the computer, as well as having an installed and working, modem or other internet connection, soundcard and speakers. We recommend the following as a minimum specification:- 166MHz processor or higher 16-bit soundcard Speakers (connected!) 28.8kbps modem or better. (We suggest 56.6 kbps or hi-bandwidth connection for best results).

If you have a Norton Anti-virus or Firewall software installed on your computer, you may experience some difficulties loading our player properly.

Why have you restricted your stream to listeners in the UK?  

If you live abroad you might have noticed a bit of a change with our player. This has happened because of a change in the way we are allowed by the music industry to stream on the Internet.

The Big Top 40 Show has to have a licence to play music from a body called PPL (Phonographic Performance Ltd - www.ppluk.com) which acts on behalf of the record companies to collect royalties.

In recent years as internet streaming has become more widespread, the PPL have decided to clarify that the royalty payments that we make only cover our use of music as simulcasts of our radio stations and within the UK.

To comply with the new licence terms we have to demonstrate that our listening is only being heard in the UK.

As a result we have had to make a slight modification to our player. 

For the majority of listeners, the change will be invisible, as we will able to automatically verify that the network you're connected to is in the UK, and show you the player as normal. 

Some people are in the UK but their internet connection appears to be connected to networks outside the UK. If you appear to be outside the UK, we will ask you to provide a valid UK postcode. We won't be storing any personal information, but a cookie will allow you to be connected to the player automatically for the next 90 days. You will need to re-validate every 90 days to carry on listening to The Big Top 40 Show online. 

If you don't live in the UK, and are unable to provide a valid postcode (e.g. WC2H 7LA) you will be unable to connect to the player.

When I click 'Listen Again' will it know I am using a Mac?  

Yes, the player will automatically detect when you are accessing via a Mac and, providing you have Flash version 8 or above installed it will load the Mac compatible Flash version of The Big Top 40 Show player. The player will not automatically prompt you to install the correct flash player if it is not already installed.

I cannot load the listen again player on my Mac?  

To use the player on an Apple Mac, please install Silverlight. You will be prompted to do this when you load the player.

Still having problems?

If we haven't answered your question here or if there's anything else you want to ask us and let us know via the form below...

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